Privacy Policy

Hotel Grand Vista – A Unit of Sharing Spoon Food Services

Effective Date: September 2025

At Hotel Grand Vista, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website or use our services. By accessing our website or booking with us, you consent to the terms described below.

1. Who This Policy Applies To

This policy applies to the information collected by Hotel Grand Vista, including via our website www.hotelgrandvista.in, booking engines, customer service communications, and in-hotel interactions.

2. Information We Collect

We collect the following types of personal information:

  • Contact Information: Full name, email address, phone number, home address.

  • Booking Details: Check-in and check-out dates, room and service preferences, and any special requests.

  • Guest Preferences: Feedback, reviews, survey responses, and loyalty preferences.

  • Technical Information:

    • IP address

    • Browser type and version

    • Operating system

    • Device information (model, OS, language settings)

    • Geographic data (e.g., latitude and longitude from mobile devices)

  • Transaction Information: How and through which platform or third party your reservation was made.

Note: If any of the above data can be linked to an individual, it is treated as personal information under applicable data protection laws.

3. Why We Collect and Use Your Information

Your data helps us provide a seamless experience. We use it for:

  • Reservation Processing: To confirm bookings, send pre-arrival emails, and assist with travel plans.

  • Customer Support: To handle inquiries, complaints, and service requests.

  • Marketing (as permitted by law): To inform you about promotions, events, offers, or updates.

  • Review Requests: We may ask for feedback post-stay to help other travelers and improve our services.

  • Operational Communication: For follow-ups on unfinished reservations or administrative notices.

  • Legal Compliance: To meet local regulations or government reporting obligations.

  • Fraud Detection: To prevent unauthorized or fraudulent activity.

  • Service Improvement: Analyzing data to enhance website performance, guest experience, and offerings.

4. How We Share Your Information

Your privacy matters. We do not sell your personal information. However, we may share it in the following cases:

  • Third-Party Service Providers
    Trusted providers may handle your data strictly on our behalf (e.g., payment processors, IT support, marketing agencies). These entities are bound by confidentiality agreements and cannot use your data for their own purposes.

  • Regulatory Authorities
    When required by law, we may share information with law enforcement, government officials, or courts.

  • Subsidiaries and Business Partners
    Information may be shared within our group or with our business associates to fulfill your request or to improve service delivery, always in compliance with applicable privacy laws.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

After that period, your data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Personalize your experience

  • Remember your preferences

  • Analyze website traffic and trends

Cookies do not collect personal information or give access to your system. You can manage or disable cookies in your browser settings at any time.

7. Data Security

We implement a range of administrative, technical, and physical security measures to protect your data. However, please be aware that:

  • No system is completely secure on the internet.

  • We are not responsible for data breaches due to third-party actions or misuse of public networks.

8. Your Rights & Choices

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw your consent at any time (where consent is the legal basis)

  • Object to the processing of your data for marketing

  • File a complaint with a data protection authority, if applicable

To exercise your rights, contact us at privacy@hotelgrandvista.com.

9. International Data Transfers

If you are booking from outside India, note:

  • Data may be processed and stored within India

  • Refunds for international bookings cannot be processed outside of India, as per our reservation terms

10. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in law or our business practices. All changes will be posted here, with the effective date updated accordingly. We encourage you to review this page regularly.

11. Contact Us

For any privacy-related questions or concerns, please contact:

Email: hotelgrandvista25@gmail.com
Phone: +91- 9890 78 3737
Website:www.hotelgrandvista.in

By Using Our Website or Booking With Us, You Agree to This Policy

We’ve made this Privacy Policy easily accessible on every page of our website to ensure transparency. By choosing to provide your personal information, you confirm your agreement with this policy.

Thank you for trusting Hotel Grand Vista. We are committed to safeguarding your privacy while delivering exceptional hospitality.